England

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Heron House Residential HomeSomerset

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Rated:OutstandingResidential

Heron House Residential Home

Heron Drive, Bishops Hull, Taunton, Somerset, TA1 5HA

01823334238

Care Type

Residential Care

Inspection date

27 July 2023

Provider

Heron House Residential Home Limited

Beds

44 beds

How this home compares nearby

Of 21 care homes for older people within 5 miles, none are rated higher by CQC, 3 are the same and 18 are lower.

5 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodOct 2015
GoodApr 2017
GoodNov 2019
OutstandingAug 2023

Improved from Good to Outstanding in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Heron House Residential Home Limited runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heron House Residential Home

Heron House Residential Home is a residential care home in Somerset, providing accommodation and care for older people. Further details on how the service performs against CQC's key questions are set out below.

Abbeyfield (Somerset) Society provides residential care and accommodation to up to 44 people, with a particular focus on supporting older people, including those living with dementia. The home is organized across three main areas: the main building features 19 en-suite rooms and 8 self-contained apartments, while a dedicated 13-bed unit called Quantock caters specifically to residents with dementia. At the time of inspection, 38 people were residing at the home.

The provider and registered manager demonstrated genuine passion for delivering high-quality care to residents. The home creates an environment where people receive personalized support tailored to their individual needs.

Source: CQC inspection report, 16 August 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Facilities & Amenities

En-suite RoomsGardenDining RoomCommunal LoungeActivities ProgrammeHairdresserPhysiotherapyLaundry ServiceKitchenetteSecure Garden

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 44 places — this is not a vacancy count
Registration checked: Registered · TA1 5HA

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 16 August 2023. Latest inspection date recorded: 27 July 2023.

SafePublished 1 November 2019: Good
Effective: Good
CaringPublished 1 November 2019: Good
Responsive: Outstanding
Well-led: Outstanding

Read Heron House Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heron House Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heron House Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heron House Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees