Netherclay House

Netherclay, Bishops Hull, Taunton, Somerset, TA1 5EE

01823284123

Care Type

Residential Care

Assessment date

20 January 2026

Provider

Netherclay House Ltd

Beds

41 beds

About Netherclay House

Netherclay House is a 41-bed residential care home located in Bishops Hull, near Taunton in Somerset. The home provides care for older people, those living with dementia, and individuals with mental health conditions, physical disabilities, or sensory impairments. It is operated by Netherclay House Ltd and received a Good rating from the Care Quality Commission following its inspection in February 2023.

The home's position in the Bishops Hull area places it within reach of Taunton's services and amenities, while maintaining a village setting. Its multi-specialism approach means it can support residents with complex or multiple care needs under one setting.

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 41 places — this is not a vacancy count
Registration checked: Registered · TA1 5EE

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 11 March 2026. Assessment date recorded: 20 January 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 11 March 2026. References to “we” mean CQC. It describes findings at that time.

The assessment of Netherclay House took place between 5 February and 27 February 2026. We visited the home on the 11 and 19 February 2026.
Netherclay House is a residential care home providing personal care to older people, including those living with dementia. This is the first assessment for this service since the new provider was registered 9 January 2026. The assessment focused on whether the service under the new provider provided safe, effective, caring, responsive and well‑led care.
People experienced a clean, calm and welcoming environment, with relatives consistently describing the home as “Spotless” and noting there were “Always staff about” when visiting. Staff knew people well, and care was delivered with dignity, respect and kindness. One relative told us, “You can’t fault them at Netherclay,” while another said, “Staff are very kind, nothing is too much trouble.”
The new provider had strengthened governance systems at the home, with clearer delegation, increased clinical oversight and more consistent auditing. Staff reported feeling more supported, communication had improved, and morale was noticeably higher. The introduction of a new electronic care system was progressing well and expected to further improve monitoring and record‑keeping. Relatives reflected positively on the management team, describing the registered manager as “Brilliant… always on everything.”
Care delivery was responsive to people’s changing needs. Risk assessments were updated, and staffing levels had been increased, which had helped reduce falls. People received timely access to healthcare support and relatives told us they were kept informed about any changes, with one commenting, “If anything happens, they are straight on the phone.”
The home offered a varied programme of activities, and people who chose not to join group activities were supported individually. Dining experiences were positive, with people consistently praising the quality of food. One person described the meals as “11 out of 10.”
The staff team were positive about the direction of the service under the new provider and felt the changes being made were, “The right changes.”

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Netherclay House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Netherclay House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Netherclay House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Netherclay House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees