Tollesby Hall Nursing Home

Tollesby Hall Nursing Home provides personal and nursing care to up to 55 people, with between 47 and 53 residents using the service during inspection. People and relatives gave mixed feedback about their experiences. Some reported that staff supported them as requested, while others felt they had limited choices regarding personal care.

Care records were not always complete and accurate. Daily records did not consistently document actions taken to address gaps in personal care and catheter care. Although the registered manager had identified some of these record-keeping issues and begun to address them, problems remained unresolved at the time of inspection.