The Willows Residential Home (Hinckley)

The Willows provides personal care for up to 40 people, with 27 residents using the service at inspection. The home features ensuite bedrooms and communal facilities spread across ground and first floor accommodation.

People and their relatives consistently praised the home, reporting they felt safe and well cared for. Staff demonstrated kindness and attentiveness, with clear knowledge of individual residents and their families. People's preferences were respected and their needs were met by sufficient staffing levels. The home maintained safe recruitment practices and ensured staff received appropriate training for their roles.