The Limes Retirement Home

The following is CQC's published account of its assessment, published 22 June 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 4 and 5 June 2026. The Limes Retirement Home is a residential care home providing accommodation and personal care for up to 26 older people, including people living with dementia. The service is made up of the main building and 2 single accommodation cottages within the grounds. There are other cottages onsite, but people do not receive the regulated activity under the provider’s registration. At the time of our visits there were 20 people using the service.

This assessment was carried out to check if improvements had been made to the service following our warning notice regarding governance of the service following our last assessment published in July 2025. At the last assessment we found the provider was in breach of regulation relating to person centred care, consent, safe care and treatment and staff training, the rating was requires improvement. At this assessment we found the service had met the requirements of the warning notice and was no longer in breach of regulation. The rating had improved to good.

Improvements had been made since our last assessment. This included in the governance and monitoring systems. Audits assisted the registered manager to identify and address shortfalls. Incidents and accidents were analysed and monitored and actions taken to learn lessons and mitigate future risks. Care plans and risk assessments had improved and included the current person centred needs of people using the service and how risks were reduced. Staff were supported and had received training relevant to their role and competency checks were being undertaken. The service was clean and hygienic.

There were systems in place to reduce the risks of avoidable harm and abuse. The systems to calculate the numbers of staff needed to meet people’s needs were kept under review. Staff were recruited safely. Medicines were managed in a safe way, and people received their medicines when needed.

People’s needs were assessed and these were used to inform care plans and risk assessments, and these were kept under review. People had access to external professionals where required and received support to maintain good health. Staff worked well with other professionals involved in people’s care which supported consistent care. People were provided with enough to eat and drink and their weights monitored. People’s capacity to consent to care was assessed and people’s decisions were respected.

Staff treated people as individuals, with care and compassion and people’s independence, privacy, choice and dignity promoted and respected. Staff responded to people’s requests for assistance. Systems were in place to provide person centred care and social interaction and activity.