De Lucy House

40 Victoria Road, Diss, Norfolk, IP22 4HZ

01379671333

Care Type

Residential Care

Inspection date

27 January 2021

Provider

Greensleeves Homes Trust

Beds

60 beds

About De Lucy House

De Lucy House is a residential care home in Norfolk, providing personal care for older adults. Details of the CQC's most recent findings are set out below.

De Lucy House is a purpose-built residential home providing personal care to up to 60 people aged over 65, including those living with dementia, physical disabilities and sensory impairments. At the time of inspection, 42 people were resident. The home maintains high standards of cleanliness and hygiene with enhanced cleaning schedules that are frequently checked, and has established robust infection control procedures that staff understand and adhere to.

Staff receive relevant training in infection control with their competencies regularly assessed. Information on best practice, including hand hygiene and PPE procedures, is displayed throughout the home to reinforce safe practices. Staff were observed wearing PPE appropriately, with sufficient supplies available in designated areas.

Individual risk assessments have been conducted in consultation with residents and their representatives.

Source: CQC inspection report, 12 February 2021

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Photographs of the home

Practical details from the provider

The home has 60 bedrooms arranged in four smaller 15-bed units.
Shared facilities include a hair salon, cinema, café, snug and bar, with riverside gardens outside.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · IP22 4HZ

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 July 2018. Latest inspection date recorded: 27 January 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-led: Good

Read De Lucy House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting De Lucy House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit De Lucy House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund De Lucy House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees