Oak House

10A Victoria Road, Diss, Norfolk, IP22 4HE

01379644444

Care Type

Residential Care

CQC rating published

8 January 2025

Provider

Partnerships in Care Limited

Beds

6 beds

Rating history

InadequateAug 2019
GoodApr 2020
GoodJan 2025

Improved from Inadequate to Good in 2020.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Partnerships in Care Limited, which runs 8 care homes in England: 6 rated Good and 2 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Oak House

Oak House is a residential care home in Norfolk, providing personal care for people with a learning disability and/or autism. Details of the CQC's most recent findings are set out below.

Oak House is a residential care home providing personal care for up to six people with a learning disability and/or autism. The CQC found the service was performing well, with an established registered manager delivering high quality, person-centred care. Staff understood safeguarding processes, managed risks and medication safely, and kept the home clean and well maintained.

The rating has improved to Good overall, including in well-led.

People and relatives spoke positively about the care provided, describing staff as kind and the registered manager as approachable and responsive. Inspectors found people felt safe and confident to raise concerns, and feedback from families was welcomed and acted upon. Communication with healthcare professionals was also found to be effective.

Source: CQC assessment, 8 January 2025

Specialist Care

Learning disabilitiesOlder peopleSensory impairmentsYounger adults

5 Questions to Ask on Your Visit

When visiting Oak House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Oak House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Oak House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees