The Hollies

70 Canewdon Road, Westcliff On Sea, Essex, SS0 7NE

01702354744

Care Type

Residential Care

Inspection date

1 March 2023

Provider

Eldercroft Care Home Limited

Beds

10 beds

About The Hollies

The Hollies is a small residential care home in Southend-on-Sea, offering a quieter, more personal setting for those who call it home. Families looking into care options here will find a team that takes the time to get to know each resident as an individual, with the seaside town providing a familiar and comforting backdrop for daily life.

The Hollies accommodates up to 10 people with learning disabilities and autism, currently supporting 8 residents. The service provides accommodation and personal care tailored to individual needs.

While the provider has strengthened quality and safety monitoring processes since the last inspection, these systems remain insufficient and failed to identify concerns observed during the visit. Notably, the provider's processes for checking medicine administration were not consistently effective in identifying errors, presenting a gap in safeguarding procedures.

Care and treatment planning demonstrates commitment to ensuring people's safety and welfare. Staff work to deliver individualised support that reflects each resident's specific requirements and preferences.

Source: CQC inspection report, 10 March 2023

Specialist Care

DementiaLearning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · SS0 7NE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 March 2023. Latest inspection date recorded: 1 March 2023.

Safe: Requires improvement
Effective: Good
CaringPublished 17 August 2018: Good
ResponsivePublished 17 August 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Hollies's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hollies, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Hollies, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Hollies's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees