Elgin Rest Home

12-14 Manor Road, Westcliff On Sea, Essex, SS0 7SS

01702340172

Care Type

Residential Care

Inspection date

21 March 2023

Provider

Mr David John Dickson & Mrs Leanda Dickson

Beds

17 beds

About Elgin Rest Home

Elgin Rest Home brings residential care to the heart of Southend-on-Sea, offering families in this vibrant coastal community a local option for their loved ones. The team here understands how important it is to find somewhere that feels genuinely caring and attentive, and they work to make residents feel at home. For families beginning the search for the right place, Elgin Rest Home is worth getting to know.

This residential care home accommodates up to 17 people requiring personal care, with several residents living with dementia. During inspection, 14 people were using the service. The home maintains good cleanliness standards and is odour-free, though the physical environment requires significant upgrading.

Kitchen cupboards show damage in several places and some bedrooms need redecoration. The registered manager acknowledged plans to refurbish the kitchen, though these are long-term initiatives that don't address immediate concerns identified during the inspection.

Quality assurance processes require improvement. While medicines are generally managed safely, audit checks of medicines stock records are not consistently actioned in a timely manner. Maintenance issues also require attention to ensure the environment fully supports resident wellbeing.

Source: CQC inspection report, 28 April 2023

Specialist Care

DementiaLearning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 17 places — this is not a vacancy count
Registration checked: Registered · SS0 7SS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 28 April 2023. Latest inspection date recorded: 21 March 2023.

Safe: Requires improvement
EffectivePublished 15 March 2018: Good
CaringPublished 15 March 2018: Good
ResponsivePublished 15 March 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Elgin Rest Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Elgin Rest Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Elgin Rest Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Elgin Rest Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees