St Mary's Residential Care Home

St Mary's provides residential care to 27 older people, some living with dementia, across two floors. The caring staff team delivers personalised care that meets people's needs promptly, with one relative commenting: "St Mary's is a very nice place, comfortable, clean, I think it very nice, I wouldn't mind being there myself." Staff are kind and motivated, treating people with respect while encouraging independence and protecting their privacy and dignity.

The registered manager has implemented improvements to the service's operations and actively addresses concerns raised by residents and families. Systems effectively manage risks, and lessons are learned when issues occur. Relatives feel confident about their loved ones' safety and wellbeing, with one family member stating: "I am certain [family member] is safe, the staff are looking after her, make sure that everything is locked and sealed, and they cannot get out of the place (for their safety)."