The Laurels Care Home

The Laurels, West Carr Road, Attleborough, Norfolk, NR17 1AA

01953455427

Care Type

Residential Care

Assessment date

15 December 2025

Provider

Defiant Enterprises Limited

Beds

52 beds

About The Laurels Care Home

The Laurels Care Home is a residential care home in Norfolk. The findings below set out the CQC's most recent assessment of the service.

The Laurels Care Home, in Norfolk, supports up to 52 people living with dementia, physical disability, sensory impairment, mental health needs, autism or a learning disability. The home is rated Good overall. Inspectors found a caring, skilled staff team who supported people well, with good management and effective partnership working with health and community services.

However, the CQC found the provider was in breach of regulations around safe care and treatment: the environment was not always safe, medicines were not always well managed, and risk assessments did not always give staff clear information. People and relatives spoke positively about the kindness and attentiveness of staff.

Source: CQC assessment, 16 February 2026

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 52 places — this is not a vacancy count
Registration checked: Registered · NR17 1AA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 16 February 2026. Assessment date recorded: 15 December 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 16 February 2026. References to “we” mean CQC. It describes findings at that time.

The Laurels Care Home supports people who may be living with dementia, physical disability, a sensory impairment, mental health and people who may be autistic or living with a learning disability. The service supports up to 52 people.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At our inspection the provider was in breach of the legal regulation in relation to safe care and treatment.
During our inspection we found the environment was not always safe, medicines were not always managed safely, and people’s risk assessments were not always informative for staff.
The Laurels Care Home had a caring staff team with the right skills and knowledge to support people effectively. Staff received training and regular supervision to maintain quality care.
People’s needs had been assessed and were regularly reviewed. The provider worked in partnership with other organisations including, health, community and faith groups to meet people’s needs.
Staff told us they were supported by the management team. The registered manager was approachable, visible and understood their responsibilities.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Laurels Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Laurels Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Laurels Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Laurels Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees