St Martins Residential Home

St Martins Residential Home provides personal care and support to 26 older people, including those living with dementia. Residents reported feeling safe and appreciated the attentive staff, with one person saying, "This is really a good place to live, the staff always pop in and check on us throughout the day." Staff demonstrated competence in managing medicines, using equipment safely, and controlling infection risks.

The service operates with a person-centred approach, placing residents' choices and views at the heart of decision-making. Staff encouraged independence and promoted dignity while providing both practical care and emotional support. Leadership from the CEO and registered manager fostered a positive culture where staff and residents felt valued. The home engaged actively with residents' families, professionals, and the wider community, with some residents regularly accessing community activities. Individual risk assessments and personalised care plans were in place to support each resident's specific needs.