Westminster House Residential Care Limited

41 Westminster Drive, Westcliff On Sea, Essex, SS0 9SJ

01702333034

Care Type

Residential Care

Assessment date

24 June 2024

Provider

Westminster House Residential Care Limited

Beds

12 beds

About Westminster House Residential Care Limited

Westminster House is a residential care home in Southend-on-Sea, offering personal care for older people, including those living with dementia or needing support with their mental health. Full details from the Care Quality Commission's most recent inspection are set out below.

Westminster House is a small care home without nursing, providing personal care for up to 12 older people who may need support with their mental health or are living with dementia. The CQC found the service had improved significantly, with enough trained staff, safe recruitment practices, and stronger governance systems to monitor care and review feedback.

Inspectors found people living there were happy, with attentive staff and good relationships evident throughout. One relative described the staff as unbelievable and said the care could not be faulted. Having previously been in special measures, the home is no longer rated inadequate in any area and has moved out of special measures entirely.

Source: CQC assessment, 2 September 2024

Specialist Care

Mental healthOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 12 places — this is not a vacancy count
Registration checked: Registered · SS0 9SJ

Registered care categories

Caring for adults over 65 yrs; Caring for people whose rights are restricted under the Mental Health Act; Eating disorders; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 2 September 2024. Assessment date recorded: 24 June 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 September 2024. References to “we” mean CQC. It describes findings at that time.

Westminster House Residential Care Limited is a care home without nursing which provides personal care for up to 12 older people who may need support with their mental health or are living with dementia. At the time of our assessment 12 people were living at the service. The assessment took place on the16 July 2024. The service has improved since the last inspection. There were enough staff to support people and staff had been recruited following safe practices and trained with the skills they needed to support people. The provider had put governance systems in place to monitor the service and review feedback on care people received. We found the service was providing good standards of care and this is reflected in the rating of good. This service had been in special measures since 15 July 2023. The provider demonstrated improvements had been made. The service is no longer rated as inadequate overall or in any key question. Therefore, this service is no longer in special measures.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Westminster House Residential Care Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Westminster House Residential Care Limited, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Westminster House Residential Care Limited, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Westminster House Residential Care Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees