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Southwold House
Residential Care
19 November 2025
Consensus Support Services Limited
12 beds
Rating history
- Mar 2015
- Feb 2017
- Oct 2019
- Jan 2026
Rated Good at every inspection since 2015.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by Consensus Support Services Limited, which runs 59 care homes in England: 5 rated Outstanding, 48 Good, 3 Requires Improvement and 3 not yet rated.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Southwold House
Southwold House is a residential care home in Southend-on-Sea providing personal care for people with a learning disability. Full details from the Care Quality Commission's most recent assessment are set out below.
Southwold House is a care home registered to support up to 12 people with a learning disability who need personal care, without nursing provision. At the time of assessment, 8 people lived at the home, across accommodation on three floors with a large garden and good access to the local community.
The CQC found the service performing well overall. Staff were suitably trained and recruited, worked well with health professionals, and supported people to take medicines safely and take part in activities they enjoyed. Relatives spoke positively about the care provided, and inspectors found good oversight and governance in place, with people supported to make choices in the least restrictive way possible.
Source: CQC assessment, 7 January 2026
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 12 places — this is not a vacancy count
- Registration checked
- Registered · SS9 1HJ
Registered care categories
Caring for adults under 65 yrs; Learning disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 7 January 2026. Assessment date recorded: 19 November 2025.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 7 January 2026. References to “we” mean CQC. It describes findings at that time.
Date of assessment: 19 November 2025 and 9 December 2025.
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Southwold House is a care home registered to accommodate up to 12 people who have a learning disability who require nursing or personal care. The service does not provide nursing care. There were 8 people living at the service at the time of assessment. The accommodation for people was over 3 floors with access to a large garden and easy access to the local community.
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff who had received appropriate training to meet people’s needs. People were cared for by staff who had been recruited and employed after appropriate checks had been completed. Staff worked well with health care professionals to support people’s physical well-being. People were supported to take their medicines by staff who had the correct skills to support them. Staff supported people to engage in their local community with activities they enjoyed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider and manager had systems in place to provide good oversight and governance at the service.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Southwold House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Southwold House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Southwold House's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
16-18 Cliff Road, Leigh On Sea, Essex, SS9 1HJ

Southwold House
CQC overall rating
Assessment date: 19 November 2025
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