England

Crowstone HouseSouthend-on-Sea

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Crowstone House

Crowstone Avenue, Westcliff On Sea, Essex, SS0 8HT

01702436611

Care Type

Residential Care

Assessment date

8 January 2025

Provider

Runwood Homes Limited

Beds

54 beds

How this home compares nearby

Of 62 care homes for older people within 5 miles, 1 is rated higher by CQC, 52 are the same and 9 are lower.

18 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodOct 2015
GoodMar 2016
OutstandingJan 2018
Requires ImprovementMar 2023
GoodApr 2025

Improved from Requires Improvement to Good in 2025. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Runwood Homes Limited, which runs 58 care homes in England: 1 rated Outstanding, 47 Good and 10 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Crowstone House

Crowstone House is a residential care home in Southend-on-Sea, providing personal care for older people, including those living with dementia. Details of the most recent CQC inspection are set out below.

Crowstone House is a residential care home providing accommodation and personal care for up to 54 older people, including those living with dementia. The building is spread over three floors with communal areas and large gardens, and 49 people were living there at the time of the assessment.

The CQC rated the home Good overall, finding it had improved since the previous inspection and was no longer in breach of regulations. Risks were managed safely, staffing levels were appropriate, and medicines were handled well. People and relatives spoke positively about caring, professional staff, and the registered manager had good oversight to maintain standards.

Source: CQC assessment, 14 April 2025

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 54 places — this is not a vacancy count
Registration checked: Registered · SS0 8HT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 14 April 2025. Assessment date recorded: 8 January 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 14 April 2025. References to “we” mean CQC. It describes findings at that time.

Crowstone House is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Crowstone House is a care home without nursing care. CQC regulates both the premises, and the care provided, and both were looked at during this inspection. Crowstone House provides accommodation for up to 54 older people including those living with dementia. The accommodation is set over 3 levels and is spacious with different areas for people to meet and large gardens with decking to access. There were a total of 49 people living at the service at the time of our inspection. We carried out our on-site assessment on 18 March 2025, off site assessment activity started on 3 March 2025 and ended on 25 March 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. Staff now assessed and managed risks to people safely. The registered manager now had systems in place to monitor the service and provide good oversight to monitor and improve outcomes for people. This inspection was unannounced.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Crowstone House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Crowstone House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Crowstone House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Crowstone House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees