Potters Green

The following is CQC's published account of its assessment, published 25 June 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 4 June to 16 June 2025. The service is a care home providing support to adults with mental and physical health needs. Some people were living with dementia. At the time of our assessment 20 people were living at the home. This was the first assessment of this newly registered service. We carried out the assessment to provide a rating for the service. The assessment was also triggered by some concerns we had received about the service. We found the provider had taken steps to address concerns and the service had made some positive changes. The provider had systems in place to ensure lessons were learnt and improvements made following accidents and incidents. People had access to healthcare professionals and staff took notice of their guidance in order to support people well. People received their medicines as prescribed by staff who were competent in medicine administration. Risks associated with people’s care and support were identified and managed to keep people safe. Staff received training and were supported by the management team. People had access to a range of social activities and were supported to access the activities they enjoyed. Staff were kind and caring and supported people in line with their preferences. Systems and processes were in place to ensure the service was monitored and actions were taken when improvements were required.