Alexandra Nursing & Residential Home

The following is CQC's published account of its assessment, published 4 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 12 to 21 February 2025. The service is a residential nursing home providing support to older people living with dementia and nursing needs. We carried out a comprehensive inspection of the service covering all quality statements in all key questions. Our decision to inspect the service was due to concerns we had received related to the quality of care and support provided. We found no concerns about the quality of care and support when we inspected the service. The service had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly. People were protected and kept safe. There were enough staff with the right skills, qualifications and experience. and staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well. People's needs were assessed and care and treatment delivered in line with people's needs. Care documentation showed care plans had been reviewed on a regular basis. People were referred to local healthcare services as required. Staff followed clinical guidance for people’s care and support. Staff treated people with kindness and acknowledged people as individuals. One person told us, "It's like living with family, living here." Staff told us the registered manager was very supportive and listened to them. There was a calm and supportive atmosphere in the care home. Care was person-centred and people had made choices about how their rooms were decorated and arranged. Staff were responsive to people and ensured they received care and support in line with their preferences and needs. People were treated fairly and equitably. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. There was good use of data and information systems to produce reports and analyse information to review care and support provided and identify themes and trends.