Portelet Lodge Care Home

42 Westby Road, Boscombe, Bournemouth, Dorset, BH5 1HD

01202398982

Care Type

Residential Care

Assessment date

24 April 2026

Provider

Portelet Care Limited

Beds

23 beds

How this home compares nearby

Of 61 care homes for older people within 5 miles, 3 are rated higher by CQC, 55 are the same and 3 are lower.

61 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Costs and who runs this home

Run by Portelet Care Limited, which runs 3 care homes in England: 2 rated Good and 1 not yet rated.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Portelet Lodge Care Home

Portelet Lodge Care Home is a residential care home located in Bournemouth, Christchurch and Poole, South West. Its registered care categories include dementia, mental health, older people, and younger adults. The home has 23 beds. CQC records an overall rating of Requires Improvement, published in August 2026. The home is operated by Portelet Care Limited.

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 23 places — this is not a vacancy count
Registration checked: Registered · BH5 1HD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 24 August 2026. Assessment date recorded: 24 April 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 24 August 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 26 May to 2 June 2026.
Portelet Lodge Care Home is a care home registered to provide care and support for up to 23 older people. There were 22 people living at the provider during our inspection.
This inspection was prompted by concerns we received about the safety of care provision. We found 3 breaches of regulation in relation to person-centred care, safe care and treatment and good governance.
There was not enough staff to provide all people with activities and meet their emotional needs. People’s health was not always monitored and risks to their health were not always assessed. This put them at increased risk of harm. The provider’s checks and audits were not always used effectively. This placed people at increased risk of receiving poor quality and unsafe care.
We asked the provider for an action plan in response to the concerns found at this inspection.
We observed staff treating people with dignity, kindness and respect. Staff felt supported and told us they liked their work. Staff referred people to health and social care professionals in a timely manner.
The manager of the provider deregistered with CQC whilst the inspection was ongoing. The provider put suitable arrangements in place to manage the provider.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Portelet Lodge Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Portelet Lodge Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Portelet Lodge Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Portelet Lodge Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees