Polebank Hall Residential Care Home

Polebank Hall provides accommodation and care for up to 29 residents. The home maintains high standards of cleanliness with comprehensive daily and weekly cleaning schedules in place. Staff have received training in infection control and prevention procedures, with detailed risk assessments and policies established to manage health and safety. The registered manager maintains regular contact with local authority and public health teams, and implements auditing and monitoring to ensure infection control procedures are followed properly.

The home supports residents' wellbeing through a range of activities and social connections. During visiting restrictions, staff ensured people remained in touch with friends and relatives. The home has established links with a local school, creating a pen pal group that allows residents to exchange letters and artwork with children when in-person visits are not possible. Staff and visitors follow current government guidance regarding COVID-19 testing and personal protective equipment.