Palmarium

The following is CQC's published account of its assessment, published 16 September 2024. References to “we” mean CQC. It describes findings at that time.

Palmarium is a care home for up to 6 people with learning disabilities and or sensory impairment. At the time of our assessment there were 6 people using the service. Assessment activity started on 11 April 2024 and finished on 6 August 2024. We visited the home on 11, 15 and 18 April 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance Care Quality Commission (CQC ) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Right support, people were kept safe from risks of harm. Guidance was available to staff in people’s personalised risk assessments. There were enough staff providing consistent care and support to people. Right care – people had their own care plans which reflected their care needs. People and relatives told us staff were caring. We observed staff supporting people in a respectful way. Right culture – people and relatives knew who the management team were and told us they would be able to raise concerns if needed. Governance systems were effective in identifying improvements needed.