Orford House Residential Care Home

Orford House Residential Care Home in Sutton provides personal care for up to 29 older people, including some living with dementia, but does not provide nursing care. The CQC rated the home Good overall, finding that people were safe, well cared for and supported by kind, attentive staff who knew them well. Care plans managed risks and medicines appropriately, and leaders were visible and responsive to feedback.

People and relatives spoke positively about their experience, describing staff as considerate and happy with the care provided. Inspectors noted some staff felt staffing levels were sometimes stretched, and the mealtime experience could be improved, with the provider already taking action on both points. No concerns raised before the assessment were substantiated.