England

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Lavender Oaks Care HomeSutton

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Rated:GoodNursing

Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton, Surrey, SM5 4AQ

08081642522

Care Type

Nursing Care

Inspection date

15 June 2021

Provider

Porthaven Care Homes No 2 Limited

Beds

75 beds

How this home compares nearby

Of 90 care homes for older people within 5 miles, 3 are rated higher by CQC, 80 are the same and 7 are lower.

66 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 23 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2018
GoodAug 2019
Requires ImprovementMay 2020
GoodJul 2021

Improved from Requires Improvement to Good in 2021. CQC has rated this home 4 times since 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Porthaven Care Homes No 2 Limited, which runs 8 care homes in England: 8 rated Good.

Average care home fees in London: £1,189 a week for residential care and £1,513 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Lavender Oaks Care Home

Lavender Oaks Care Home is a nursing care home in Sutton. Details of the CQC's most recent findings are set out below.

Lavender Oaks Care Home provides personal and nursing care to 43 residents within four suites of a purpose-built building, with capacity for up to 75 people. Residents reported feeling safe and well cared for by staff. The home maintains safeguarding systems to protect people from abuse, with staff trained in safeguarding adults and aware of reporting procedures.

Recent improvements to people's records have enhanced the detail available to staff about individual risks and necessary safety measures.

Medicine records are accurate and demonstrate that residents receive medication as prescribed. Staff demonstrate caring attitudes toward the people they support, and the home has systems in place to ensure people's wellbeing and protection.

Source: CQC inspection report, 22 July 2021

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 75 places — this is not a vacancy count
Registration checked: Registered · SM5 4AQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 22 July 2021. Latest inspection date recorded: 15 June 2021.

Safe: Good
EffectivePublished 20 May 2020: Good
CaringPublished 15 November 2018: Good
Responsive: Good
Well-led: Good

Read Lavender Oaks Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lavender Oaks Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Lavender Oaks Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Lavender Oaks Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees