Highfield House Nursing Home

Highfield House Nursing Home provides nursing care, including support for people with long term health conditions and those living with dementia. The CQC found the service requires improvement overall, with a breach of legal regulations relating to governance. Care records were often incomplete, medicines management was unsafe in places, and people and relatives were not always formally involved in care decisions.

Inspectors also found positive practice, including kind and respectful staff, good continuity of care, and effective teamwork with external professionals. People said they felt safe, enjoyed activities, and could welcome visitors. Families felt able to raise concerns and reported improvements under the current leadership team.