Haydock House

This service maintains strong safety systems with excellent staffing levels and highly skilled staff delivering quality care. Risks to people are thoroughly assessed and well managed, while staff actively support positive risk-taking to respect people's independence and choice. The service involves people directly in recruiting new staff, ensuring applicants share the service's values and possess appropriate skills.

Staff and management are deeply committed to individualised, person-centred care based on each person's needs, goals and aspirations. People are treated as individuals with tailored support, and staff work to ensure fulfilling lives and protection from isolation. The team demonstrates a motivated "can do" approach, enabling positive outcomes and supporting people to make their own choices.