Hatch Mill

Hatch Mill is a nursing home supporting up to 48 people across two floors, providing care for older people with physical disabilities, long-term medical conditions, and dementia. At inspection, 37 people were living there. The home operates with dedicated staff teams allocated to each floor, including care staff, housekeeping, and kitchen staff, alongside a dedicated activities coordinator who runs separate social groups for each floor.

The home has implemented thoughtful measures to support resident wellbeing and family contact. People maintain connections with family and friends through telephone calls, video calls, and window visits, with changes to visiting arrangements communicated via the website, email, and in person. Staff use electronic record keeping for shift handovers to maintain social distancing, and visitors follow infection control procedures including hand gel use, face masks, and temperature checks upon arrival.