Eastcroft Nursing Home

7 Woodmansterne Lane, Banstead, Surrey, SM7 3EX

01737357962

Care Type

Nursing Care

Assessment date

15 December 2023

Provider

Mrs Soteroula Andreou & Mr Ioannis Andreou

Beds

20 beds

About Eastcroft Nursing Home

Eastcroft Nursing Home is a nursing home in Surrey, providing care for older people with physical and health related needs, including some people living with dementia. The CQC's most recent findings on the service are set out below.

Eastcroft Nursing Home provides nursing and personal care for older people with physical and health related needs, some of whom live with dementia.

The CQC found the service had improved significantly since a previous inadequate rating, with better staff training, stronger management oversight and safer care. Relatives spoke positively, describing staff as attentive, knowledgeable and respectful of people's dignity and choices. The overall rating remains requires improvement, with some relatives noting people could benefit from more opportunities to go out.

Source: CQC assessment, 21 March 2024

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · SM7 3EX

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 21 March 2024. Assessment date recorded: 15 December 2023.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 21 March 2024. References to “we” mean CQC. It describes findings at that time.

Eastcroft Nursing Home is a nursing home providing nursing, personal care and accommodation to older people with physical and health related support needs, some of whom also live with dementia. The assessment was completed between 16 January and 1 February 2024. An unannounced site visit to the home was carried out on 16 January 2024. We reviewed Safe, Effective and Well-Led quality statements as part of this assessment. The provider made significant improvements around safety and management of the service since our last inspection. Staff training and induction were reviewed to better support staff in their roles. The management team strengthened the governance and oversight systems in the home which improved people’s overall experience of care and their safety. The provider was no longer in breach of regulations in Safe, Effective and Well-Led at the point of this assessment. The rating at our last inspection, carried out under our old methodology (published 11 May 2023), was inadequate. At this assessment we found the service had improved and the rating is now requires improvement based on the review of the quality statements in Safe, Effective and Well-Led only.

Safe: Good
Effective: Good
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Good

Questions prompted by these ratings

Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?

These are questions for your visit, not a claim about conditions today.

Read Eastcroft Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Eastcroft Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Eastcroft Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Eastcroft Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees