Eagles Mount Care Home

The following is CQC's published account of its assessment, published 6 November 2024. References to “we” mean CQC. It describes findings at that time.

Eagles Mount Care Home is registered to provide personal care for up to 72 people. Nursing care is not provided. At the time of assessment, the service was supporting 47 people, including people with a learning disability and people living with dementia. The assessment took place between 30 September 2024 and 5 October 2024. We visited the service on 30 September 2024 and 2 October 2024. During this assessment we assessed the quality statements under the key questions of safe, effective, responsive and well-led to check the provider had followed their action plan to make improvements. We found the service had made improvements and the provider was no longer in breach of regulations. The rating has changed from requires improvement (published 8 February 2023) to good. The management of the service and provider had created a culture where people and their relatives were listened to, incidents were investigated, and lessons were learnt to identify and embed good practice. Adverse events were reviewed and actioned by the management team, for example, safety checks undertaken by staff, were audited and checked by the management team. This enabled the management team to make continuous improvements.