Creative Support - The Houghtons

The following is CQC's published account of its assessment, published 24 April 2025. References to “we” mean CQC. It describes findings at that time.

About the service: Creative Support – The Houghtons is a care home registered to support up to 6 people with physical and learning disabilities. The accommodation is provided in a one-level, bungalow style premises which provided easy access for people using wheelchairs. At the time of our assessment there were 6 people using the service. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control, and independence. Right care: Care is person-centred and promotes people's dignity, privacy, and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. We looked at 19 priority quality statements and our overall rating has changed from Requires Improvement to Good. The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. Right Support. The service was able to demonstrate how they were meeting the underpinning principles of RSRCRC. We found that people experienced positive outcomes because staff understood their needs and worked collaboratively with other organisations. This ensured people received care and support in line with their preferences. There were effective processes in place to ensure there was equality and inclusion across the workforce. We found strong leadership which put people first and staff were proud to work for the service and felt valued for their work.