Puttenhoe

The following is CQC's published account of its assessment, published 25 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment 06 March to 07 March 2025. About the service: Puttenhoe is a residential care home that has 3 living communities for people using the service: Daffodil unit which supports up to 11 individuals requiring residential and respite care. Carnation unit which supports 12 individuals living with dementia. Apple Blossom unit which supports up to 6 individuals on a short-term bases after a hospital discharge, with reablement needs to support them to return to their home safely. We looked at the 5 priority quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Our overall rating remains Good. At the time of this inspection 27 people were using the service. Staff and managers understood their duty to safeguard people from potential harm and people's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. People were respected and valued as individuals; they were involved in their care and were asked for feedback regularly about their care. People experienced positive outcomes because staff often went over and above their roles to ensure people received the care and support they needed.