Brailsford House

The following is CQC's published account of its assessment, published 3 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 4 November 2024. The service is a residential home providing support to older people, and those living with dementia. We found 3 breaches of the legal regulations in relation to safeguarding, safe care and treatment and governance. People were not always safe from abuse, as incidents were not always reported to the local safeguarding team to investigate. Care plans did not always give clear guidance to staff. The facilities were not always well maintained. However, we saw the provider was making improvements to the building at the time of our assessment. People did not always receive their ‘as required’ medicines safely, but other medicines were managed safely. There were not always enough staff to support people. People were not always involved in assessments of their needs but people felt that staff knew them well. People always had enough to eat and drink to stay healthy. Staff worked with other professionals to ensure people had good outcomes. Staff encouraged people to consent to care given. Where people could not give consent, they were supported in line with the Mental Capacity Act. People were mostly treated with kindness. They spoke positively about the staff team and culture. However, we saw 2 occasions where people’s privacy was not well supported. People who used the service knew how to give their views and were confident the service took this seriously and acted on it. Staff did not always report positively about they service. They felt their feedback was not always valued. We received mixed feedback from staff about the culture of the service. There was not always effective governance, to ensure the home was run in line with expected standards. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.