Brailsford House

Brailsford House is a residential care home providing support to older people, including those living with dementia. The CQC rated the service Requires Improvement overall, finding breaches relating to safeguarding, safe care and treatment, and governance. Some safety incidents were not reported to safeguarding teams, care plans lacked clear guidance, staffing levels were not always sufficient, and the building needed maintenance, though improvements were under way.

Inspectors found people mostly spoke positively about staff and felt safe, and were confident their views were listened to. However, privacy was not always respected, staff feedback about workplace culture was mixed, and governance was not always effective enough to maintain expected standards.