Bali Hai Care Home

14-16 Southbourne Grove, Westcliff On Sea, Essex, SS0 9UR

01702479867

Care Type

Residential Care

CQC rating published

9 December 2023

Provider

Mrs V Rattan

Beds

12 beds

About Bali Hai Care Home

Bali Hai Care Home brings a warm and welcoming presence to Southend-on-Sea, offering residential care with a genuine commitment to the people who call it home. With a CQC rating of Good, families can feel reassured that care here is delivered with thoughtfulness and dedication. The seaside setting of Southend-on-Sea adds a lovely backdrop to everyday life, and the friendly atmosphere at Bali Hai makes it a place where residents can truly feel at ease.

Bali Hai Care Home provides accommodation and personal care for up to 12 people with mental health needs. At inspection, eight people were using the service. Safe recruitment checks were in place for staff, though minor improvements were needed to recruitment files.

Medicine procedures were safe, but formal medicine audits were not being completed regularly. The home received positive feedback from relatives, with one saying, "We're happy with the care. We're blessed.

Staff are fabulous.

Source: CQC inspection report, 9 December 2023

Specialist Care

Mental health

5 Questions to Ask on Your Visit

When visiting Bali Hai Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Bali Hai Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Bali Hai Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees