Ashton Lodge of Sunbury-on-Thames

Ashton Lodge in Sunbury-on-Thames is a residential care home providing personal care and nursing care to older people, those with physical disabilities or sensory impairments, and people living with dementia. It is registered for 100 people, with 88 living there at the time of assessment. The CQC rated the home good overall, an improvement following earlier concerns, with a range of provider actions already addressed.

Inspectors found people received safe, personalised care from trained staff who understood safeguarding, with sufficient staffing and improvement plans underway for the environment. People and relatives spoke positively about cleanliness, kindness and staff knowledge of their needs. Staff felt well supported, and the management team was described as approachable, visible and responsive to concerns raised.