
Nursing Care
18 March 2022
Crown Care IV Limited
44 beds
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Windsor Court provides personal and nursing care for up to 44 residents across three floors, supporting older and younger people with physical and mental health needs. Relatives described the home as welcoming and friendly, with one saying they found it "very warm and friendly" with easy access to staff. Risks to residents were appropriately assessed and managed, with staff demonstrating good understanding of safeguarding procedures. Risk assessments were tailored to support people's independence while keeping them safe. Staffing levels were sufficient to meet residents' needs, and staff reported feeling supported by management with good access to training and development opportunities. Safe recruitment practices were in place to ensure staff had appropriate experience and good character.
Source: CQC inspection report, 18 March 2022
The Avenue, Wallsend, Tyne And Wear, NE28 6SD
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