England

Rated:Requires ImprovementResidential

Willow Lodge Care Home

11-15 Stein Road, Emsworth, Hampshire, PO10 8LB

01243375382

Care Type

Residential Care

Inspection date

25 May 2023

Provider

Stephen Geach

Beds

40 beds

How this home compares nearby

Of 22 care homes for older people within 5 miles, 20 are rated higher by CQC, 2 are the same and none are lower.

9 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2016
GoodJan 2019
Requires ImprovementJan 2021
GoodFeb 2021
Requires ImprovementJun 2023

Rating dropped from Good to Requires Improvement in 2023. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Stephen Geach, which runs 2 care homes in England: 1 rated Good and 1 Requires Improvement.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Willow Lodge Care Home

Willow Lodge Care Home sits in the welcoming county of West Sussex, offering families a reassuring place to turn when looking for residential care for a loved one. The team there understands how significant this decision can be, and their focus on creating a warm, homely environment reflects a genuine commitment to the people in their care. Whether you are just beginning to explore your options or are ready to take the next step, Willow Lodge is worth getting to know.

Willow Lodge provides accommodation with personal care for up to 40 people across three floors in an adapted building and purpose-built garden lodges. The home supports people with diverse care needs including frailty of age, Parkinson's disease, dementia, and learning disabilities.

People reported feeling safe at the home, with one resident saying, "I feel safe here and that's important. " Relatives expressed no safety concerns about their loved ones. Systems were in place to protect people from abuse and improper treatment, and staff understood how to respond to safeguarding concerns.

However, people did not always receive safe support with their medicines, indicating an area requiring improvement.

Source: CQC inspection report, 24 June 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilities

Photographs of the home

Practical details from the provider

Many rooms have en-suite facilities, and residents are welcome to bring furniture and personal belongings.
The home has lift access, gardens, shared lounges, quiet reading corners and Wi-Fi throughout.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · PO10 8LB

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 24 June 2023. Latest inspection date recorded: 25 May 2023.

Safe: Requires improvement
EffectivePublished 12 February 2021: Good
CaringPublished 30 January 2019: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Willow Lodge Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Willow Lodge Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Willow Lodge Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Willow Lodge Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees