Ferndale Residential Care Home

Ferndale Residential Care Home provides personal care for up to 17 people, including those living with dementia and age-related frailties. The CQC rated the service Good overall, finding that risks were identified and managed effectively, staff were recruited safely, and people were consistently protected from abuse and improper treatment. Governance arrangements were effective in spotting and addressing shortfalls.

Inspectors found staff to be kind, patient and encouraging, with enough staff available to support people well. Relatives praised the training and availability of staff, and people said they felt safe. Residents had opportunities for group and individual activities, and visiting arrangements were flexible and welcoming for families.