Ferndale Residential Care Home

The following is CQC's published account of its assessment, published 4 July 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 15 May to 03 June 2024. Ferndale Residential Care is a care home providing personal care for up to 17 people. At the time of our assessment there were 16 people using the service, this included people living with dementia and age-related frailties. We assessed a total of 5 quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these five quality statements indicated areas of good practice since the last inspection, our overall rating remains good. Risks to people were identified and managed effectively. People were consistently protected from abuse and improper treatment. Managers and staff demonstrated their awareness of the importance of promoting people’s rights and independence. Staff had been recruited safely. Governance measures were effective in identifying service shortfalls and assessed, monitored and mitigated risks relating to people’s health, safety and welfare.