White Lodge Care Home

The following is CQC's published account of its assessment, published 28 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of Inspection: 27 and 28 February 2025. White Lodge Care Home provides accommodation without nursing care for up to 25 people. Accommodation is arranged over two floors with stair and lift access. At the time of this inspection there were 18 people using the service. Our inspection was prompted by concerns received about the safety of people living at the home and how this was managed. At this inspection we assessed all the key questions.

At the last inspection the service was rated requires improvement with 4 breaches of regulation. At this inspection we found the provider had made sufficient improvements in processes related to staffing, recruitment and safe care and treatment and were no longer in breach of these regulations. However, we found improvements were still needed in some aspects of the service. There was an ongoing breach of the legal regulations in relation to good governance. Governance processes were not always effective and did not consistently support the provider or registered manager to maintain oversight of the service. For example, there were poor record keeping processes in relation to how lessons learned from incidents were shared with staff, improvement was needed for ‘as required’ medicines protocols and for the management of topical medicines, including creams and lotions. We found examples where care plans did not always provide enough information for staff on how to meet people’s needs, however staff we spoke with knew people well and the support they required. We have asked the provider for an action plan in response to the concerns found at this assessment.