England

Placeholder image for Catherine Miller House

Catherine Miller HouseSouthend-on-Sea

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Catherine Miller House

13-17 Old Leigh Road, Leigh On Sea, Essex, SS9 1LB

01702713113

Care Type

Residential Care

Inspection date

12 April 2023

Provider

Catherine Miller House Limited

Beds

30 beds

How this home compares nearby

Of 65 care homes for older people within 5 miles, 1 is rated higher by CQC, 54 are the same and 10 are lower.

37 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2015
GoodMar 2017
Requires ImprovementOct 2019
Requires ImprovementFeb 2021
Requires ImprovementNov 2021
GoodMay 2023

Improved from Requires Improvement to Good in 2023. CQC has rated this home 6 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Catherine Miller House Limited runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Catherine Miller House

Catherine Miller House is a residential care home in Southend-on-Sea, providing support for older adults, including people living with dementia. Details of the most recent CQC inspection are set out below.

Catherine Miller House is a residential care home providing accommodation for 24 people aged 65 and over, with capacity for up to 30 residents including those living with dementia. The service has strengthened its quality assurance and governance arrangements since the previous inspection, though further improvements to management information recording would enhance efficiency.

Staff demonstrate good knowledge of residents' needs and safeguarding procedures, with people reporting they feel safe. Risks to residents' health and wellbeing are regularly assessed and updated. Recruitment processes are in place to support the delivery of safe care.

Source: CQC inspection report, 13 May 2023

Specialist Care

DementiaOlder people

Facilities & Amenities

GardenEn-suite RoomsLiftWheelchair AccessibleWiFiHairdresserDining RoomCommunal Lounge

Practical details from the provider

The provider lists en-suite rooms, a lift to all floors, wheelchair access, a hair salon and private gardens.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · SS9 1LB

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 May 2023. Latest inspection date recorded: 12 April 2023.

Safe: Good
EffectivePublished 16 October 2019: Good
CaringPublished 16 October 2019: Good
ResponsivePublished 16 October 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Catherine Miller House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Catherine Miller House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Catherine Miller House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Catherine Miller House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees