Wensum Way

31 Wensum Way, Fakenham, Norfolk, NR21 8NZ

01328863440

Care Type

Residential Care

Inspection date

8 December 2021

Provider

FitzRoy Support

Beds

8 beds

Rating history

GoodSept 2015
GoodJun 2018
Requires ImprovementJan 2022

Rating dropped from Good to Requires Improvement in 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by FitzRoy Support, which runs 16 care homes in England: 12 rated Good, 2 Requires Improvement, 1 Inadequate and 1 not yet rated.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Wensum Way

Wensum Way is a small, homely care home set in the beautiful county of Norfolk, offering a warm and familiar environment where residents can feel truly at ease. The team here takes pride in getting to know the people in their care, building the kind of genuine relationships that help residents feel comfortable and valued. For families exploring care options in the Norfolk area, Wensum Way aims to provide the reassurance that their loved ones are in kind and attentive hands.

Wensum Way provides residential care for up to eight people with learning disabilities, with seven residents at the time of inspection. The service also offers domiciliary support to six people in two supported living settings in the locality. Care plans were undergoing review during the inspection, which meant some recorded information did not meet expected standards.

However, staff demonstrated thorough knowledge of each person's support needs, preventing any negative impact on the people supported. Medicines were stored securely and well audited to ensure safety.

Source: CQC inspection report, 27 January 2022

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service; Supported living service
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · NR21 8NZ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 27 January 2022. Latest inspection date recorded: 8 December 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Wensum Way's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Wensum Way, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Wensum Way, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Wensum Way's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees