Bilney Hall

East Bilney, Dereham, Norfolk, NR20 4AL

01362860246

Care Type

Residential Care

Assessment date

9 January 2026

Provider

Healthcare Homes Group Limited

Beds

64 beds

How this home compares nearby

Of 6 care homes for older people within 5 miles, none are rated higher by CQC, 6 are the same and none are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementFeb 2015
Requires ImprovementAug 2016
Requires ImprovementDec 2016
GoodMar 2017
GoodDec 2019
GoodMay 2026

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Healthcare Homes Group Limited, which runs 29 care homes in England: 2 rated Outstanding, 23 Good and 4 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Bilney Hall

Bilney Hall is a residential care home located in Norfolk, East of England. Its registered care categories include dementia and older people. The home has 64 beds. CQC records an overall rating of Good, published in May 2026. The home is operated by Healthcare Homes Group Limited.

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 64 places — this is not a vacancy count
Registration checked: Registered · NR20 4AL

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 1 May 2026. Assessment date recorded: 9 January 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 1 May 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 19 January to 10 February 2026. We completed site visits on 19 January and 21 January 2026. Bilney Hall is a residential care home providing accommodation for persons who require nursing or personal care. The service is registered for 64 people and provides support to older people, some of whom may be living with dementia. At the time of the assessment, there were 62 people living at the service. The service was last inspected in December 2019 and was rated Good. We carried out this assessment due to the age rating of the service. The registered manager promoted an open and inclusive workplace. Staff felt supported and valued within their roles. Staff knew people well, care was delivered with compassion and respects for each person’s dignity. We observed the dining experience to be positive, the service used show plates and food appeared appetising. One person said, “I like the food, it’s very good.” People were supported to attend medical appointments in the community.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Bilney Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bilney Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bilney Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bilney Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees