Virginia Water Care Home

Christchurch Road, Virginia Water, Surrey, GU25 4BE

01344843777

Care Type

Residential Care

Inspection date

22 February 2022

Provider

Willow Tower Opco 1 Limited & Willowbrook Healthcare Limited

Beds

92 beds

About Virginia Water Care Home

Virginia Water Care Home is a residential care home in Surrey, providing personal care support for older people, including some living with dementia. Details of the most recent CQC inspection are set out below.

Signature at Virginia Water accommodates up to 92 older people, some living with dementia, with 50 residents present during the inspection. The service provides residential accommodation with personal care support. The registered manager implemented a booking system for visitors that suited residents' preferences and required appropriate personal protective equipment to reduce infection risk.

A dedicated visiting room with a clear separating screen and microphone system allowed residents to connect safely with family members and loved ones.

Source: CQC inspection report, 18 March 2022

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 92 places — this is not a vacancy count
Registration checked: Registered · GU25 4BE

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 December 2019. Latest inspection date recorded: 22 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Virginia Water Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Virginia Water Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Virginia Water Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Virginia Water Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees