St Augustine's Care Home

Firfield House, Simplemarsh Road, Addlestone, KT15 1QR

01932842254

Care Type

Residential Care

Inspection date

7 June 2023

Provider

Sisters Hospitallers of the Sacred Heart of Jesus CIO

Beds

52 beds

About St Augustine's Care Home

St Augustine's Care Home brings a sense of warmth and community to its corner of Surrey, offering families a reassuring place to turn when considering residential care for a loved one. The home has a welcoming atmosphere that reflects a genuine commitment to the people who live there, making it a comforting choice for those looking for attentive, personalised support.

St Augustine's Care Home provides accommodation and personal care to up to 52 people, with 42 residents at the time of inspection. The home is organised into four units, with Unit B specialising in dementia care. The service supports people with physical and mental health needs, older people, and those living with dementia.

The home places a strong emphasis on Catholic teachings, with support from religious sisters at the adjoining convent and an on-site chapel available to residents.

Staff knew residents well and management ensured robust handovers and summary records were in place, enabling people to receive safe care. However, people's records were not always consistent, up to date, and detailed enough to provide staff with clear guidance on all individual needs and risks.

Source: CQC inspection report, 4 July 2023

Specialist Care

DementiaOlder peopleSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 52 places — this is not a vacancy count
Registration checked: Registered · KT15 1QR

Registered care categories

Caring for adults over 65 yrs; Dementia; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 4 July 2023. Latest inspection date recorded: 7 June 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read St Augustine's Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting St Augustine's Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit St Augustine's Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund St Augustine's Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees