Orchard Manor Care Home

Chertsey Road, Windlesham, GU20 6HZ

01276903277

Care Type

Residential Care

Assessment date

28 October 2025

Provider

Danforth Care Windlesham Limited & Care UK Care Services Limited

Beds

66 beds

About Orchard Manor Care Home

Orchard Manor is a 66-bed residential care home located on Chertsey Road in Windlesham, Surrey. The home provides care for older people, those with dementia, individuals with physical disabilities, and younger adults with care needs. As a medium-sized facility, it serves the local South East community and surrounding areas.

The home is operated by Danforth Care Windlesham Limited. Prospective residents and families should note that the home has not yet received a CQC inspection rating. This may be because it is relatively new to the market or has recently registered with the regulator.

Understanding the home's history, current staffing, care practices, and facilities will be important when considering it as an option for your family member.

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Facilities & Amenities

En-suite RoomsCommunal LoungeDining RoomCinema RoomHairdresserLibraryGardenCafe BarPhysiotherapyActivities Programme

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 66 places — this is not a vacancy count
Registration checked: Registered · GU20 6HZ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 8 January 2026. Assessment date recorded: 28 October 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 8 January 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 12 November 2025
Orchard Manor Care Home is a service which provides accommodation and personal care for up to 66 people, some of whom may be living with dementia, physical disabilities and some of whom who may have serious health conditions. At the time of our inspection, 31 people were living in the home.
Staff knew people well and had a good understanding of how they liked their care to be delivered. Staff were trained in how to recognise potential abuse and knew how to report any concerns. The registered manager worked with the local authority to address any concerns, and reviewed accidents and incidents to identify learning for the staff team.
Although staff told us they felt there were not enough of them, and our observations supported this at times, people told us this had not directly impacted their care.
Staff used appropriate personal protective equipment to help prevent infections from spreading, and they also knew how to respond in the event of an emergency, such as a fire.
Staff worked with external healthcare professionals as well as local community groups for the benefit of people, and they looked for ways in which to improve people’s experiences and well-being.
Staff treated people as individuals, and there was a positive culture within the service which helped to ensure people were happy living at Orchard Manor Care Home.
However, we found the service in breach of on 1 regulation in relation to good governance. Despite the governance arrangements in place, we picked up some required improvements that had not been identified through these processes. This included some poor record keeping and where people’s care plans which were inconsistent or incorrect as well as an inconsistent approach to person-centred care.
We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Orchard Manor Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Orchard Manor Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Orchard Manor Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Orchard Manor Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees