Upton Bay Care Home

Upton Bay Care Home is a residential care home providing personal care and support to up to 68 older people across three floors, with lift access available. At inspection, 22 people were using the service. People, relatives, professionals and staff described it as a safe place, speaking positively about their experience. The home maintains personalised care plans for each person, with the registered manager and deputy manager working to improve the format and engaging staff through study days to review and contribute to plans. Risk assessments are in place for individual care needs, and general maintenance checks ensure the home operates safely.

Staff are well trained and confident in recognising and raising concerns appropriately. The service provides sufficient staffing, with staff available when needed to support residents. The inspector recommended improvements to the environment for people living with dementia.