Tolcarne Avenue

This small residential care home provides personal care to three people with learning disabilities and autism. The service delivers person-centred support designed to help people live meaningful lives with control, choice and independence. Staff demonstrated a clear understanding of safeguarding procedures and how to raise concerns, with management taking appropriate action to protect people. Risk assessments are in place to manage risks, including positive behaviour support plans for those who may display challenging behaviour, and staff feel confident in this area.

The home maintains safe recruitment procedures with appropriate pre-employment checks and staffing levels matched to assessed needs. Medicines are stored and administered safely, with staff receiving training and supervision that enables them to support people effectively and feel confident in their roles.