Normandy House

2 Laser Close, Shenley Lodge, Milton Keynes, Buckinghamshire, MK5 7AZ

01908673974

Care Type

Residential Care

Inspection date

8 September 2021

Provider

CareTech Community Services Limited

Beds

6 beds

Rating history

Requires ImprovementApr 2015
Requires ImprovementJul 2015
Requires ImprovementApr 2016
GoodMay 2017
GoodNov 2019
Requires ImprovementOct 2021

Rating dropped from Good to Requires Improvement in 2021. CQC has rated this home 6 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by CareTech Community Services Limited, which runs 21 care homes in England: 13 rated Good and 8 Requires Improvement.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Normandy House

Normandy House is a small, homely care home in Milton Keynes, offering a calm and settled environment where residents can feel truly at home. The surrounding residential neighbourhood provides a peaceful setting, and the dedicated team works hard to create a warm, familiar atmosphere for everyone who lives there. Families looking for caring, personalised support in a close-knit setting may find Normandy House a reassuring choice.

Normandy House is a residential care home providing personal care and support to adults with learning disabilities. The adapted building can accommodate up to six people and is located in a residential suburban area, though transport is required to access community resources and the town centre.

Inspectors identified areas for improvement in care record documentation to ensure staff understand current risks and can provide safe support. Medicine recording also requires strengthening to ensure staff administer medications safely and maintain comprehensive documentation in line with best practice guidance.

Source: CQC inspection report, 19 October 2021

Specialist Care

DementiaLearning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · MK5 7AZ

Registered care categories

Dementia; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 19 October 2021. Latest inspection date recorded: 8 September 2021.

Safe: Requires improvement
EffectivePublished 13 November 2019: Good
CaringPublished 13 November 2019: Good
ResponsivePublished 13 November 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Normandy House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Normandy House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Normandy House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Normandy House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees