England

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The White House FalmouthCornwall

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Rated:Requires ImprovementResidential

The White House Falmouth

128 Dracaena Avenue, Falmouth, Cornwall, TR11 2ER

01326318318

Care Type

Residential Care

Inspection date

20 February 2023

Provider

Mrs Helen Judith Walsh

Beds

17 beds

How this home compares nearby

Of 23 care homes for older people within 10 miles, 17 are rated higher by CQC, 6 are the same and none are lower.

5 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementFeb 2016
Requires ImprovementAug 2016
GoodMar 2017
GoodOct 2019
Requires ImprovementFeb 2023
Requires ImprovementApr 2023

Rating dropped from Good to Requires Improvement in 2023. CQC has rated this home 6 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mrs Helen Judith Walsh runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The White House Falmouth

The White House Falmouth is a residential care home set in the beautiful county of Cornwall, offering older people a place to call home in one of England's most cherished corners of the country. Families searching for the right care for a loved one will find a small, personal setting here, where the size of the home allows for genuine relationships to grow between residents and the people who care for them. Cornwall's warmth and charm provide a wonderful backdrop for daily life, and that same sense of warmth runs through the heart of this friendly home.

The White House Falmouth provides care and support for up to 17 older people, currently supporting 14 residents. Since the last inspection, staffing levels have improved with additional night staff recruited and day staff recruitment ongoing. This expansion, combined with appropriate use of agency staff, has enabled the dedicated team to work more reasonable hours, with staff no longer working excessive shifts.

Care plans and risk assessments have been reviewed and updated to accurately reflect each person's current needs and guide staff on managing identified risks. Environmental safety has significantly improved, with fire doors no longer propped open and cleaning materials now stored safely. Personal emergency evacuation plans are now in place for residents detailing the level of support each person would need in an emergency.

However, recruitment records remain disorganised and lack the required information necessary to demonstrate that prospective staff are suitable for employment in the care sector.

Source: CQC inspection report, 28 April 2023

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 17 places — this is not a vacancy count
Registration checked: Registered · TR11 2ER

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 28 April 2023. Latest inspection date recorded: 20 February 2023.

Safe: Requires improvement
EffectivePublished 17 February 2023: Requires improvement
CaringPublished 23 October 2019: Good
ResponsivePublished 17 February 2023: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The White House Falmouth's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The White House Falmouth, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The White House Falmouth, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The White House Falmouth's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees