Cross Keys

The following is CQC's published account of its assessment, published 23 February 2024. References to “we” mean CQC. It describes findings at that time.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At our assessment we found Cross Keys were meeting the principles of Right support, right care, right culture. Cross Keys is a 'care home' that provides care and support to people with a learning disability and autistic people. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The service accommodates up to 9 people. On the day of the inspection 9 people were living at the home. We carried out our on-site assessment on 19 December 2023, off site assessment activity started on 15 December 2023 and ended on 5 January 2023. We looked at 8 quality statements; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Independence, choice and control; Workforce wellbeing and enablement; Listening to and involving people and Equity in experiences and outcomes. At our last inspection the service was rated good. At this assessment the service remains good.