The Villas Care Homes Ltd

The Villas Care Homes Ltd provides personal and nursing care for up to 16 younger and older adults, including people with mental health needs, learning disabilities or autism. Thirteen people were living there when the CQC inspected. The service was rated Requires Improvement overall, though environmental concerns from a previous assessment had been addressed and the home was clean and well-maintained.

Inspectors found a breach relating to governance: recruitment checks and staff roles were not always clear, records were incomplete, and some safeguarding concerns had not been properly referred or reviewed. People said they felt safe, liked the staff and were supported with medicines and decision-making, but wanted more activities available.