The Queen Charlotte

The Queen Charlotte provides personal and nursing care for up to 51 older people, with 39 residents at the time of inspection. The home specialises in caring for older people living with dementia and those with nursing needs. The accommodation is arranged over three floors with lifts providing access to all areas, including a secure outside space.

The home had recently experienced leadership changes that affected staff morale and created some uncertainty about expectations. However, the new leadership team and staff remained committed to supporting each other and delivering person-centred care.