Casterbridge Lodge

The following is CQC's published account of its assessment, published 21 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 6 to 13 June 2025

This assessment was prompted in part due to concerns received about whether the service had enough suitably trained staff and whether staff had received appropriate training to keep people safe. We found no evidence that people were at risk of harm from this concern.

Casterbridge Lodge is registered to provide accommodation and personal care for up to 35 people. At the time of this inspection, the service was supporting 30 people, including people living with dementia.

We visited the service on 6 June and 8 June 2025. During this inspection we inspected the quality statements under the key questions of safe, effective, caring, responsive and well-led to check the provider had followed their action plan to make improvements.

We found the service had made improvements and the provider was no longer in breach of regulations. The rating has changed from requires improvement (published 13 January 2023) to good.

People were supported by staff who consistently strived to improve the quality of care people received. Staff understood people’s individual interests, needs, wishes and desires. This enabled people to be heard and promoted active engagement in tasks of daily living. A staff member explained, “Residents here are safe, we protect them, listen to what they have to say. We have a zero tolerance for poor care and focus on residents’ dignity. If a resident needs anything we give them it. They have choice. We respect them like the elders of our own family.”

The service had systems in place to meet needs of people safely. Good partnership working with outside partners and agencies contributed to effective care. People’s rights were respected, their individuality supported. People and visiting professionals had confidence in the management of the service and told us the registered manager was approachable. A person living at the service told us, “I am free to live my life here how I choose, in peace. I can do what I want, and staff are just there in case I need help. They don’t interfere.”